Last Updated: November 13, 2024

Platform: Shelf Merch

Company: Chitlu Innovations Private Limited

Address: Win Win Towers, Hi-Tech City Road, Madhapur,
Hyderabad, Telangana, India- 500081

Welcome to Shelf Merch!

Thank you for choosing Shelf Merch. Before using or accessing our platform, please take a moment to carefully read through these Terms of Service ("Terms"). This document constitutes a legally binding agreement between Shelf Merch (referred to as "we," "us," or "our") and you, the user (referred to as "you" or "User"), governing your use of our applications, software, products, and services (collectively, the "Service").

1. Introduction

Shelf Merch is committed to safeguarding the personal data of users who access our digital store services. This Privacy Policy outlines our data protection practices, explaining how we collect, use, and share personal data to deliver our services effectively and comply with legal obligations.

2. Data Collection

• Account Creation & Orders: When you create an account or place an order, we collect your name, email, postal address, phone number, payment information (e.g., credit card, PayPal), and order details.
• Invitations: If you invite others to use the platform or share design content, we collect email addresses and relevant information about invitees.
• Customer Support: For customer service inquiries, we may collect your contact information and communication details.
• Design & Product Creation: We collect any images, text, logos, or other content you upload during product creation, including associated metadata.
• Automatically Collected Data: We gather information through cookies and similar technologies to enhance your user experience. You can opt out of this data collection via our Cookie Policy.

3. Usage of Personal Data

We use your data to:

• Provide and improve our services
• Process orders and payments
• Communicate with you regarding orders and customer support
• Enhance platform security and functionality
• Analyze usage patterns to improve service offerings

4. Data Sharing

Shelf Merch shares your data in the following ways:

• Service Providers: We work with third-party providers (e.g., payment processors, printers) who require access to your data to fulfill orders. These providers are contractually obligated to protect your data and comply with applicable regulations.
• Corporate Affiliates: We may share data within our group of companies to provide you with our services.
• Business Transfers: In case of mergers or acquisitions, your data may be transferred as part of the business assets.
• Legal Requirements: We may disclose your data if required by law or in response to legal processes.

5. International Data Transfers

To fulfill orders efficiently, your personal data may be transferred to and stored on servers outside your country of residence. Shelf Merch ensures that all international transfers comply with relevant data protection laws, including the use of Standard Contractual Clauses or equivalent legal safeguards.

6. Data Security

We implement robust security measures, including SSL encryption, to protect your data from unauthorized access and breaches. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Opt-out of marketing communications
• Withdraw consent for data processing at any time
• Request data portability to another service provider

For any requests or inquiries, contact us at support@shelfmerch.com.

8. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

9. Policy Changes

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.

Contact Us

For questions or concerns about your privacy, please email us at support@shelfmerch.com.